WebOct 28, 2024 · This past July, the Financial Conduct Authority (FCA) handed down its handbook for the Consumer Duty. Within the handbook, the FCA set out some guidelines to help companies address the notion of determining "good outcomes." This blog is to provide some perspective as to how wealth management firms should define "good outcomes" … WebMay 17, 2024 · The FCA believes that consumers’ ability to make good decisions can be impaired by various factors, including their weaker bargaining position, asymmetries of …
The new Consumer Duty: good outcomes start with customer …
WebApr 13, 2024 · Introduction The Financial Conduct Authority (FCA) is introducing a new Consumer Duty principle to ensure firms act to deliver good outcomes for retail cli. LinkedIn. Lorna Glynn WebDec 10, 2024 · The FCA is proposing to introduce a new Consumer Principle that requires firms to act to deliver good outcomes for retail customers. The FCA has chosen this formulation in favour of the second option it socialised in the first consultation — “A firm must act in the best interests of retail clients”. The FCA considers that the Consumer ... pop art words to colour
FCA finalises Consumer Duty rules - Passle
WebJun 23, 2024 · The FCA proposes that The Consumer Duty is about enabling target consumers to achieve good outcomes, and not necessarily about all consumers always achieving good outcomes. Firms need to be clear on who their target customers are. Target customer profiles can help to frame the thinking about whether good outcomes … WebApr 6, 2024 · As well as acting to deliver good customer outcomes, firms will need to understand and evidence whether those outcomes are being met." ( PS22/9 ) The FCA’s effort to humanise the interaction between insurers and customers, while ensuring that a financial product implicitly meets the financial need of those who purchase it, is of … Web1This section applies to Rule 6 in COCON 2.1 (You must act to deliver good outcomes for retail customers). COCON 2.4.2 R 31/07/2024 1 In this section, the term “you” means a member of a firm’s conduct rules staff . pop artwork goggles